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Customer Reviews
Next-Day Delivery Nightmare: My Online Shopping Horror Story! 😤
My recent online shopping experience was absolutely terrible, and I feel compelled to share my story as a cautionary tale. This place is nothing more than an automated business that cares nothing about its customers. They are a fraud, ripping customers off for services that they charge for and do NOT provide. When I placed my order, I paid for "next day delivery," only to receive an email hours later stating it would take 3 business days. This infuriated me, as their site clearly advertises a service they don't deliver. I felt I had no choice but to engage with customer service to demand a refund for the unprovided service, but dealing with their automated systems and unhelpful agents proved to be a horrible hassle.
Customer: I paid $19.95 for next-day delivery on my order, and now I see it's going to take three business days. That's unacceptable. I want a refund for the delivery fee immediately. CS Rep: I understand your frustration. Our system shows your order will process and ship within three business days. The "next-day delivery" applies to shipping time after the initial processing period. Customer: That's misleading! Your website clearly states "eligible for next day delivery," implying the entire process. My glasses have Plano lenses, no prescription needed, so there's no "production delay." I paid for next-day service, not a multi-day wait. CS Rep: I apologize if the wording on our site caused confusion and for the inconvenience this delay has caused. I see your point regarding the Plano lenses. Let me check what we can do about that shipping fee for you. Customer: You need to refund that fee. It's a service I paid for and did not receive. This company is impossible to deal with; it took me forever just to get a human on the line. CS Rep: I completely understand your frustration with our automated systems; we are always working to improve that experience. I've initiated a refund request for the $19.95 delivery fee. Please allow 3-5 business days for it to reflect on your statement.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
From Nightmare to Dream: Cinily.net Restored My Faith in Online Eyewear! ✨
After experiencing such clarity and comfort, I knew I had to share my secret. These amazing Vintage Round Blue Light Glasses have truly transformed my daily screen time. If you're looking to elevate your eyewear game and protect your eyes, you won't want to miss this. My last online shopping experience was an absolute nightmare! 😤 I paid for "next day delivery" for my glasses, but it turned into a frustrating three-business-day wait. Their website was so misleading, advertising a service they clearly didn't provide. When I tried to get a refund for the unprovided service, dealing with their automated systems and unhelpful agents was a horrible hassle. It felt like a total rip-off and a fraudulent business that cared nothing about its customers. I was incredibly frustrated and disappointed! 😭
After that terrible ordeal, I was really hesitant to try another online eyewear store. But I desperately needed new glasses, and I saw some promising reviews for cinily.net. I decided to give them a shot, hoping for a completely different and more reliable experience this time. 🤔
And I'm so glad I did! Unlike my previous nightmare, cinily.net has been a breath of fresh air. Just like a review I read stated, "I love my new eyeglasses! I am a repeat customer." That sentiment perfectly reflects my experience. The quality of their frames, especially my new round prescription glasses, is fantastic—sturdy and stylish. ✨ Their customer service was incredibly responsive and genuinely helpful, a stark contrast to the automated frustrations elsewhere. The pricing offers great value for money, and the entire ordering process was so smooth and easy to navigate. From selection to delivery, everything was seamless. I finally found a place that genuinely cares about its customers and delivers on its promises! 😃 I couldn't be happier.
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